Shipping & Delivery Policy

Effective Date: [2025.07.01]
Company: [X-INDUSTECH INC.] (“we,” “us,” “our”)
Support Contact: [xindustechx@gmail.com] ; [zhangyuecheng@x-package.com]

1) Scope

This Shipping & Delivery Policy applies to purchases made on [www.x-industech.com] and shipped to addresses within the United States. For project-based or contract logistics, separate terms may apply and will be confirmed in writing.

2) Products & Shipment Types

Because our products are industrial-grade packaging (e.g., totes, crates, pallets, bins, dunnage), shipments may be fulfilled via:

• Small Parcel (UPS/FedEx/USPS) for smaller items

• FTL / Dedicated Truck for large-volume or scheduled deliveries (quote-based)

We will determine the safest and most cost-effective method based on item dimensions, weight, and destination requirements.

3) Shipping Coverage

We typically ship to:

• Contiguous U.S. (48 states)
  Optional (quote-based): Alaska, Hawaii, Puerto Rico, U.S. territories
  We do not ship to: P.O. Boxes for FTL

If your delivery location has special requirements (limited access, residential delivery, appointment-only receiving, etc.), please notify us at checkout or prior to shipment.

4) Order Processing Time

In-stock small items (samples): usually ship within [1–3] business days after payment confirmation.
Made-to-order / customized items: lead time should be confirmed on the quote or order acknowledgement

Processing time does not include transit time.

5) Shipping Rates & Freight Quotes

• Parcel shipments: typically quote-based

• FTL freight: shipping is typically quote-based due to pallet count, freight class, accessorial needs, and destination constraints. We may contact you to confirm freight details before dispatch.

Accessorial charges (e.g., liftgate service, residential delivery, limited access, inside delivery, redelivery, detention) are not always known at checkout. If the carrier bills such charges due to site conditions or incomplete/incorrect delivery information, you agree to pay these charges.

6) Delivery Appointments, Receiving Requirements & Site Readiness (Freight)

For FTL deliveries, you may be required to schedule a delivery appointment. The consignee (you) is responsible for ensuring:

• A valid receiving contact name and phone number

• Receiving hours and appointment procedures

• Dock, forklift, or pallet jack availability (as needed)

• Safe and lawful access for a freight truck

If your facility needs a liftgate, please select it at checkout or notify us before shipment. Failure to request liftgate may result in failed delivery and additional fees.

7) Estimated Transit Times (Not Guaranteed)

Transit times vary by carrier and destination:

• Parcel: typically [7-15] business days

• FTL freight: typically [15–20] business days, plus appointment scheduling time

Estimated delivery dates are not guaranteed, and delays may occur due to weather, carrier capacity, holidays, or other factors outside our control.

8) Title, Risk of Loss & Shipping Terms

Unless otherwise stated on your order confirmation or contract:

• Risk of loss and title transfer to the customer upon carrier pickup from our facility (FOB Shipping Point), to the extent permitted by law.

• We will assist with documentation needed for claims, but the carrier’s rules and timelines apply.

If you require special Incoterms, insurance, or destination terms, please request this in writing prior to order placement.

9) Tracking & Shipment Notifications

Where available, we provide tracking numbers or freight PRO numbers by email once your order ships. For LTL freight, tracking updates may be less frequent than parcel shipments.

10) Split Shipments & Backorders

We may ship items in separate packages or pallets to speed up fulfillment. If an item is backordered, we will notify you with an updated lead time and fulfillment options.

11) Delivery Issues: Damage, Shortage, Missing Packages

Important: Inspect immediately upon delivery.

For freight deliveries (palletized/FTL):

1. Inspect the shipment before signing the delivery receipt.

2. If damage is visible, note it clearly on the delivery receipt (e.g., “WRAPPED PALLET TORN; 2 CRATES CRACKED”), take photos, and keep all packaging.

3. Report damage or shortage to us within 48 hours of delivery at [support email] with photos and your order number.

For parcel deliveries:

• Report missing packages or transit damage within [3] business days of the carrier’s “Delivered” scan.

We may request photos, packaging evidence, and product labels to support resolution.

12) Incorrect Address, Refused Delivery, or Failed Delivery

Customers are responsible for providing accurate shipping information. If an order is returned due to:

• incorrect/insufficient address,

• refusal of delivery,

• inability to contact the consignee,

• facility not ready to receive,

you may be responsible for return freight, redelivery, and restocking charges.

13) Cancellations & Order Changes

• Orders may be canceled or changed before shipment by contacting us as soon as possible.

• Once an order is in production, customized, or has shipped, cancellation may not be possible and fees may apply.

14) Contact

[X-INDUSTECH INC.]
Email: [xindustechx@gmail.com] ; [zhangyuecheng@x-package.com]
Address: [16192 Coastal Highway, Lewes, Delaware]